TeslaAgro is committed to delivering your products safely and efficiently. This Shipping & Delivery Policy outlines the procedures, timelines, and conditions for shipping orders placed through TeslaAgro.

1. Shipping Locations

TeslaAgro ships products to the following locations:

• Domestic: All regions within India.
• International: Select countries, based on applicable laws and shipping availability. Additional fees and customs duties may apply.

2. Shipping Methods

TeslaAgro offers a variety of shipping options to meet your needs:

• Standard Shipping: Delivery within 5-7 business days for domestic orders.
• Express Shipping: Faster delivery within 2-3 business days for domestic orders (additional fees apply).
• International Shipping: Delivery times vary depending on destination and shipping method selected.

3. Shipping Fees

Shipping fees are calculated based on the weight, size of the product, and the destination of the shipment. Fees will be displayed at checkout before finalizing your order.

• Free Shipping: Available on select products or for orders over a certain amount, as specified during promotions or at checkout.
• Express Shipping: Additional charges apply for express or expedited shipping options.

4. Order Processing

• Orders are processed within 1-2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive a confirmation email with tracking details once your order has been shipped.

5. Delivery Timeframes

• Domestic Orders: Standard shipping typically takes 5-7 business days. Express shipping options are available for faster delivery.
• International Orders: Delivery times vary depending on the destination and chosen shipping method. International shipping may take up to 10-20 business days, depending on customs processing and shipping conditions.

6. Customs and Import Duties

For international orders, customs duties, taxes, and import fees may apply based on your country’s regulations. These charges are the responsibility of the customer and must be paid to the relevant authorities at the time of delivery.

7. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment in real-time. You can monitor the status of your package from the time it leaves our warehouse until it arrives at your address.

8. Delivery Issues

If your package is delayed or not delivered within the expected timeframe, please contact TeslaAgro Customer Support for assistance. We will work with the shipping carrier to resolve any issues.

• Lost Packages: If your package is lost or damaged in transit, TeslaAgro will take necessary action to investigate and provide a replacement or refund.
• Incorrect Addresses: TeslaAgro is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses provided by the customer.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact TeslaAgro Customer Support as soon as possible. We will do our best to accommodate changes before the order is shipped. Once the order has been dispatched, changes or cancellations may not be possible.

10. Contact Information

For questions or concerns regarding shipping and delivery, please contact us at:

TeslaAgro Customer Support

 
1-12-129/3, revenue ward 1, opp Indian Petrol Bunk, Indra colony, Dachepalle, Palnadu, Andhra Pradesh, 522414
Phone : +91-9669769869
Email:info@teslaagro.com