At TeslaAgro, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, our Return & Refund Policy outlines the conditions and processes for returning products and receiving refunds.

1. Eligibility for Returns

You may return any product purchased from TeslaAgro within 30 days of the delivery date, provided the following conditions are met:

• The item must be unused, undamaged, and in its original packaging.
• All original labels, accessories, and documentation must be included.
• A valid proof of purchase, such as a receipt or order number, is required.

2. Non-Returnable Items

The following items are not eligible for returns:

• Products that have been used or damaged by the customer.
• Customized or special-order items.
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Products purchased outside of the 30-day return window.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to TeslaAgro customer service via email or phone with your order details and reason for return.
2. Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and return shipping instructions if eligible.
3. Shipping: Pack the item securely in its original packaging and include the RA number. You are responsible for the cost of return shipping unless the product is defective or an error was made by TeslaAgro.
4. Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the return criteria.

4. Refunds

Once your return is approved and processed, we will issue a refund to the original payment method. The refund process typically takes 5-10 business days after the item is received and inspected.

• If the product is deemed damaged or used, TeslaAgro reserves the right to deny the refund.
• Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

5. Exchanges

If you wish to exchange a product, please follow the same return process. Once the returned product is received and approved, we will send the replacement item. You may be responsible for shipping costs for the exchange unless the product is defective.

6. Defective or Damaged Products

If you receive a defective or damaged product, please contact TeslaAgro Customer Support within 7 days of delivery. We will arrange for a replacement or refund at no additional cost, including return shipping fees. Please provide photos and details of the defect or damage to help us resolve the issue promptly.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

1. Check your bank or credit card statement, as refunds may take time to process.
2. Contact your bank or credit card company, as processing times vary.
3. If you’ve done this and still have not received your refund, please contact TeslaAgro Customer Support for further assistance.

8. Contact Information

If you have any questions or need assistance with a return or refund, please contact us at: TeslaAgro Customer Support 1-12-129/3, revenue ward 1, opp Indian Petrol Bunk, Indra colony, Dachepalle, Palnadu, Andhra Pradesh, 522414 Phone : +91-9669769869 Email:info@teslaagro.com